As a GP practice we are here to support you whenever we can but there may be times when you need urgent care and advice. That’s why we wanted to let you know about a new campaign that has been launched to encourage people with urgent, but not life-threatening, health problems to call NHS 111 before they walk into the local emergency department (often referred to as A&E).
The new approach will mean that if you needed urgent care, you can access the service you need, first time by dialing 111 from any phone or mobile. It will also help maintain social distancing, reduce the risk of spreading Covid-19 and keep both patients and staff as safe as possible.
NHS 111 will provide help straight away. If you need urgent care, they will either book you into the appropriate service (which could include us as your GP or an A&E appointment) or they will signpost you to another service where you can safely access the right care in the right place.
Anyone who attends A&E without an appointment from NHS 111 will still be seen but may be directed to other services for treatment. Those with appointments from NHS 111 will also be given priority unless there is a medical need.
Anyone with life-threatening conditions that needs emergency attention should still call 999.
You can find out more about the Think NHS111 First campaign